How an order runs

Eight steps from your first enquiry to after-sales. You can see the status at every one of them.

You submit the requirement. Category templates prompt for the details that change the price.

An administrator assigns the enquiry; several sourcing specialists then work it in parallel.

Each specialist approaches their own factory network. Nothing is shared between them.

Quotations are compared line by line against your specification - price, lead time and substitutions.

You pick the offer. The winning specialist then receives the customer contact details and follows through.

In-process checks at agreed milestones, with progress reported back to you.

Final inspection before release, plus loading supervision.

Freight, documents, tracking - and we stay on the claim if something goes wrong.

Status is visible, not reported on request

Every enquiry carries a live status - submitted, sourcing, quoted, confirmed, inspected, shipped - so you never have to ask where things stand.